Welcome to CASTLY!
We’re committed to providing you with a smooth and reliable delivery experience. Please read our shipping policy carefully to understand how we process, ship, and deliver your orders.

1. Order Processing Time

  • All orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Once your order is processed, you’ll receive a confirmation email or message with tracking details.

2. Shipping Methods & Delivery Time

We offer several delivery options depending on your location:

  • Standard Shipping: 3–7 business days

  • Express Shipping: 1–3 business days

  • Local Delivery (if available): Same-day or next-day delivery within selected areas

Please note: Delivery times may vary due to weather, public holidays, or courier delays.

3. Shipping Charges

  • Shipping fees are calculated at checkout based on your delivery location and order weight.

  • Orders over a specific amount (e.g., $100) may qualify for Free Shipping — check our website for current offers.

4. Tracking Your Order

After dispatch, you’ll receive an email or text message with your tracking number and link.
You can use this link to monitor your shipment’s progress in real time.

5. Delayed or Lost Packages

If your order hasn’t arrived within the expected timeframe:

  • Please check your tracking information first.

  • If you still face issues, contact CASTLY Support and we’ll investigate with the courier service.
    We’re here to ensure you receive your products safely.

6. Wrong Address or Undeliverable Orders

Please make sure your shipping address is complete and accurate before confirming your order.
CASTLY is not responsible for delays or losses caused by incorrect address details.

7. International Shipping

We currently [ship/do not ship] internationally.
If international shipping is available, additional customs fees, import duties, or taxes may apply — these are the customer’s responsibility.