Welcome to CASTLY.
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, shop online, or interact with our live broadcasts.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, and shipping address.
Payment Information: When you make a purchase, your payment details are securely processed through trusted payment gateways.
Usage Data: Information about how you browse and interact with our website and live broadcasts.
Cookies: Small data files stored on your device to improve your experience on our site.
2. How We Use Your Information
We use your information to:
Process and deliver your orders
Provide customer support and respond to your inquiries
Send updates about new products, promotions, and live events
Improve website performance and personalize your shopping experience
Ensure payment security and prevent fraudulent activities
3. How We Protect Your Information
Your data security is our priority.
We use SSL encryption and trusted third-party services to safeguard your personal and payment information from unauthorized access, alteration, or disclosure.
4. Sharing Your Information
We do not sell or rent your personal data to any third parties.
We may share limited information with:
Service providers (e.g., payment processors, delivery partners) to complete your order
Legal authorities when required by law or to protect our rights
5. Your Rights
You have the right to:
Access, correct, or delete your personal information
Withdraw consent from marketing communications at any time
Request details of the information we hold about you
To make a request, please contact us using the information below.
6. Cookies
Our website uses cookies to enhance your shopping experience.
You can choose to disable cookies through your browser settings, but some features may not function properly without them.